Last updated on:
October 12, 2021

Refunds

You are able to refund a sale directly from the mobile app.

We do not currently support partial refunds. If you process a refund it will be for all the items you originally sold. If you process a refund, please be sure to have enough funds in your bank account to avoid extra fees. Transaction fees for the original purchase will not be refunded.

If a customer wishes to return a product, you can process a refund from the mobile app.

1. Tap the Void icon at the right side of the payment screen, next to UPI Payment, below Sale by Cash.
2. Enter the amount and the invoice number of transaction to be voided and tap on Proceed button.
3. App will generate the history items based on the entered Invoice number. Once the Invoice has been generated, tap on the Void Button below of the details button.
4. Connect uCube device, insert the bankcard of the customer and enter the PIN. Once the transaction has been approved, remove bankcard and the transaction has been successful.

Chargebacks

If a customer was dissatisfied with a purchase they made from you, they may contact their card issuer to initiate a chargeback.

A chargeback happens when a customer has contacted their card issuer with a complaint relating to a charge they have incurred. The customer’s card issuer will decide whether a chargeback should be issued.

If the card issuer issues a chargeback, YouCloud must process it and return the full amount of the funds to the customer’s card issuer.

If you believe that a chargeback has been issued unfairly and would like to dispute it, please contact customer support at contact@youcloudpayment.in

To enroll with our YouCloud MPOS/Retail/Resto POS, please follow this procedure:

• Visit the nearest Partner Bank for YouCloud Merchant Service enrollment and bring the following documents:
  • Copy of Incorporation / Registration Certificate
  • Copy of MOA & AOA (Sign all the pages)
  • Copy of Organization PAN Card
  • Original Copy of Bank Statement (Latest first 2 Pages)
  • Communication Address Proof (Electricity Bill/Telephone Bill/Rent Agreement)
  • Identity & Address Proof (ID Pan Card & Add AADHAR/Passport) All Directors/partner/proprietors/LLP
  • Passport Size Photographs (All Directors/partner/proprietors/LLP)
  • Copy of Business Registration Certificate (S&E / ST / VAT)
  • Copy of Partnership Deed / Trust Deed / LLP Agreement Containing list of Partners/Signatory
• If you have a bank account with our Partner Bank, you can directly fill out the YouCloud Merchant Enrollment form and submit to the Bank representative.
• If you do not have a bank account with our Partner Bank, you will need to open a bank account with them first. Then, fill out the YouCloud Merchant Enrollment form and submit to the Bank representative.
• After successful identity check and bank approval, you will receive an e-mail/SMS confirmation for your Merchant ID, YouCloud Merchant Portal and YouCloud MPOS/Retail/Resto POS application login details.